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How to

Install and activate your eSIM in five steps.

A short, no-nonsense setup guide for Indonesian travelers. Works for iPhone and Android, from first purchase to landing at the airport.

  • iPhone & Android
  • 5-minute setup
  • Email delivery

Before you start

Five things to have ready.

Get these sorted once and installation takes under five minutes.

  • Unlocked phone (not tied to a single carrier).
  • Phone supports eSIM (check the compatibility section).
  • Latest iOS or Android version installed.
  • Reliable Wi-Fi at home or the hotel lobby.
  • Order email open on a second screen for the QR.

The five steps

From purchase to data line.

  1. Choose a destination plan

    Open Destinations or Plans, filter by region or data range, and pick a plan that covers your trip length.

    Tip: sort by best value to compare price per GB across countries.

  2. Check out with QRIS

    Confirm delivery email, device compatibility, and pay through TemanQRIS, Pakkasir, or Xendit. Orders stay pending until payment is verified.

    You will scan or pay on the next page. No delivery until the payment is confirmed.

  3. Receive the activation email

    Once payment lands, the activation file or QR code is delivered to the email you entered at checkout.

    Can't find it? Check spam, then use the signed order lookup link.

  4. Install the eSIM on Wi-Fi

    On your home Wi-Fi, open the QR from another screen and scan it through the cellular settings on your phone.

    Installing before you fly avoids airport network hiccups.

  5. Turn on data roaming after landing

    Switch the travel line to active, enable data roaming for it, and set it as your primary data line.

    Keep your main SIM for calls, use the eSIM for data.

Device-specific setup

iPhone and Android in five taps.

iPhone

  1. 1Open Settings > Cellular.
  2. 2Tap Add Cellular Plan.
  3. 3Scan the QR code from your delivery email (use a second screen).
  4. 4Label the plan 'Travel' and confirm default line settings.
  5. 5Turn on Data Roaming for the travel plan after you land.

Android

  1. 1Open Settings > Network & internet > SIMs (or Mobile network > Add SIM).
  2. 2Tap Download a SIM instead? or Add eSIM.
  3. 3Scan the QR code from your delivery email.
  4. 4Name the line and set Mobile data to the travel eSIM.
  5. 5Enable Roaming for the travel line after you arrive.

Compatibility

Phones known to support eSIM.

This list is a starting point. Carrier-locked phones may still block eSIM profiles.

iPhone

  • iPhone XS, XS Max, XR and newer
  • iPhone SE (2020) and newer
  • iPhone 15 and 16 (eSIM only in US)

Android

  • Google Pixel 3 and newer (unlocked)
  • Samsung Galaxy S20 / Note 20 and newer
  • Samsung Galaxy Z Flip / Z Fold series
  • Oppo Find X3 Pro, Huawei P40 (select markets)

If something goes wrong

Fast troubleshooting.

No service after installing

Toggle airplane mode for 10 seconds, then re-enable. Confirm the travel line is set to mobile data and roaming is on.

QR won't scan

Zoom in on the QR image, clean the camera lens, or use manual activation details copied from the delivery email.

Out of data before trip ends

Buy a top-up plan from the same destination. Most country pages list repeat purchase options.

Still stuck?

Chat with support on WhatsApp or browse the FAQ for more setup answers.