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Frequently asked questions
Find answers about purchase, setup, payment, and delivery.
Device compatibility
What smartphones have eSIM support?
Recent iPhone, Samsung Galaxy, Pixel, Oppo, and other flagship devices often support eSIM. Check compatibility before purchase.
Can I use my SIM card and eSIM at the same time?
Most supported phones can keep your main SIM active for calls while the eSIM handles travel data.
Do I have to activate data roaming on my device?
Usually yes. Data roaming must be enabled for the travel eSIM profile after installation.
Still need help?
Chat with support or look up a past order for delivery and activation details.