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Frequently asked questions
Find answers about purchase, setup, payment, and delivery.
Setup & activation
What is an eSIM?
An eSIM is a digital SIM profile installed on supported phones without inserting a physical card.
When should I set up my eSIM?
Install before travel when you have Wi-Fi, then activate the data line after arrival.
How can I delete the eSIM once I have used my data?
Remove the eSIM profile from your phone cellular settings after the plan is finished.
How many times can I use my eSIM card?
Most eSIM QR codes are single-install. Keep the installed profile until the plan is fully used.
Still need help?
Chat with support or look up a past order for delivery and activation details.